Lost/Stolen or CatCard Deactivation
If your CatCard is lost or stolen, it is your responsibility to immediately report it. Your CatCard can be deactivated immediately, blocking the unauthorized use of your CatDollars account funds, meal plan funds, and building access.
To immediately deactivate your CatCard ID, do any of the following:
- Use MobileID, select "Lost My Card"
- Or email us at firstname.lastname@example.org
- Or call our office at (209) 500-6464 during business hours 9 a.m. to 4 p.m. Monday - Friday to report your lost or stolen CatCard.
If you found your lost CatCard, please come to the CatCard Office in-person to reactivate your card. Please remember to bring your valid, government-issued photo ID to reactivate your CatCard. (Either your U.S. driver's license issued by DMV, U.S. identification card issued by DMV, Permanent Resident/U.S. Department of Homeland Security/U.S. green card, passport, or U.S. Military identification card. Note: Any identification card or passport stamped "Void" is not acceptable per Homeland Security.)
If you find someone's lost CatCard, please return it to the CatCard Office or to the lost and found located at the UC Merced Police Department.
Departments can obtain an affiliate UC Merced CatCard ID for partnering vendors and contractors whose businesses require frequent access to campus buildings. Affiliate CatCard IDs are available as a courtesy to university vendors and contractors, and campus visitors are also eligible for affiliate cards. Affiliate cardholders cannot obtain affiliate cards for anyone else. All affiliate cards have a maximum expiration date of one year after the card issue date, and they must be renewed annually in order to confirm the continuing eligibility of the cardholder and their sponsor. The cost of an affiliate CatCard ID is $20.
You are responsible for the use of your CatCard, and therefore, the security of your information and funds. Do not lend your card to others. Unauthorized use, or authorized use by a party other than the person identified on the card, will result in confiscation and possible disciplinary action by the university.
Caring for Your CatCard
To ensure your CatCard continues to function properly, DO NOT:
- punch holes in the card
- place the card on stereo equipment, computers, or near any magnetic fields
- carry the card in the area surrounded by high voltage electricity